Legal

Privacy Policy.

Accumwealth Financial Services Pty Ltd (ABN 16 130 969 121) trading as Matina Agency is committed to protecting your privacy and handling your personal information in a transparent and secure manner.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which govern how we collect, use, disclose and store personal information.

A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner at www.oaic.gov.au.

1. What is Personal Information

Personal information is information or an opinion that identifies an individual. This may include your name, address, email address, phone number and other contact details.

In the course of providing our services, we may also collect additional information relevant to property transactions, leasing and client engagement.

2. How We Collect Personal Information

We collect personal information through a range of channels, including:

• Website enquiry forms
• Direct email and phone enquiries
• Property portal enquiries, including RealCommercial, CommercialRealEstate.com.au, CommercialReady and DevelopmentReady
• In-person meetings and inspections
• Social media platforms, including Instagram and LinkedIn
• Referral partners and third-party introductions
• Publicly available sources

Where reasonable and practicable, we will collect your personal information directly from you.

3. Why We Collect Your Information

We collect, hold and use personal information to:

• Provide property sales, leasing and advisory services
• Respond to enquiries and manage client relationships
• Facilitate property transactions and negotiations
• Send marketing communications, campaign updates and opportunities
• Improve our services and client experience

You may opt out of marketing communications at any time by using the unsubscribe function in any communication or by contacting us directly. Marketing communications are sent on the basis of express or inferred consent in accordance with the Spam Act 2003 (Cth).

4. Transaction-Related Information

In the course of facilitating property transactions, we may collect additional information such as identification documents, financial capacity details and other documentation required to progress a transaction.

This information is collected only where it is reasonably necessary for our services, with your consent, or where required or authorised by law. It is handled with an additional level of care and is not used for any purpose beyond the specific transaction it relates to.

Note: The term 'sensitive information' under the Privacy Act 1988 refers to specific categories including health, biometric and criminal record information, which we do not routinely collect. References in this policy to transaction-related documentation are separate from this statutory definition.

5. Disclosure of Personal Information

We may disclose your personal information to third parties where necessary to deliver our services, including:

• Property listing platforms and marketing portals
• CRM systems and marketing platforms
• Digital advertising platforms, including Meta
• Email communication providers, including Mailgun
• Professional advisors such as lawyers and accountants
• Contractors, including photographers and marketing consultants

We will only disclose information where it is reasonably required, with your consent, or where required by law.

6. Overseas Disclosure

Some of our service providers store or process data outside Australia. This includes providers such as Microsoft (for Microsoft 365 email and cloud services), Meta (for advertising platforms) and Mailgun (for email delivery), which may store data in the United States or other jurisdictions.

Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure those recipients handle your information in a manner consistent with the Australian Privacy Principles, or we obtain your consent to the transfer.

By providing your personal information to us, you acknowledge that it may be transferred to and stored in overseas jurisdictions where data protection laws may differ from those in Australia.

7. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically within secure systems, including CRM platforms, cloud storage and email systems. Access is limited to authorised personnel only.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal and regulatory requirements. In most cases, this will be a minimum period of seven (7) years.

When personal information is no longer required, we will take reasonable steps to destroy or de-identify it.

9. Access and Correction

You may request access to the personal information we hold about you and request corrections where necessary. To do so, please contact us in writing using the details below.

We will not charge for access requests but may charge a reasonable administrative fee for providing copies of information. We may require identification before releasing personal information.

We will endeavour to respond to access and correction requests within 30 days.

10. Cookies and Website Data

Our website may use cookies and tracking technologies to enhance your experience and analyse website traffic. This may include collecting information such as browser type, pages visited and interaction data.

You can manage your cookie preferences through your browser settings.

11. Third-Party Links

Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices of those external sites and encourage you to review their privacy policies independently.

12. Privacy Complaints

If you believe we have breached your privacy or not handled your personal information in accordance with the Australian Privacy Principles, you may lodge a complaint with us in writing using the contact details below.

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website. The effective date at the top of this document indicates when the policy was last revised.

14. Contact Us

For any questions, access requests, correction requests or privacy complaints, please contact:

Where Commercial Works.